Terms & Conditions
This site is owned by Touchwood Cider, Mithian, St Agnes, TR5 0PZ and email address at touchwoodcider@gmail.com Any purchase of goods from the site www.touchwoodcider.com requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer’s “digital signature”.
ACCESSING OUR SITE
This site is maintained by Touchwood Cider for the personal use, of persons who are lawfully permitted to consume alcoholic beverages, in countries and other territories where the consumption of alcoholic beverages is lawful. By using our Site, you indicate that you accept these terms of use and that you agree to abide by them. Please exit our Site immediately if you do not accept these terms of use, or if you are not of legal age for consuming alcoholic beverages in the country or other territory in which you are located, or are accessing our Site in a country or other territory where use of our Site is not permitted.
If you choose, or you are provided with, a discount code, user identification code, password or any other piece of information as part of a registration scheme or a security procedure, you must treat such information as confidential, and you must not disclose it to any third party.
We will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section of the Terms and Conditions. We have the right to disable any discount code, user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. From time to time, we may restrict access to some parts of our Site, or our entire site, to users who have registered with us.
ORDER CONFIRMATION
All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
ORDER AMENDMENTS/CANCELLATIONS
Please note that once your order has been confirmed & has reached our warehouse, we are unable to make any changes to your order. Such as product changes, additional items being added, delivery address amendments.
We cannot cancel your order once it has been processed beyond our office. If you no longer wish to progress with your order once it has reached our warehouse, please refuse your items when the courier attempts delivery & advise us by email (touchwoodcider@gmail.com) or by giving us a call (0777 319 2727). We will then arrange for your order to be returned to us & a refund will be given once it has reached our warehouse – please be advised this may take up to 7-10 working days to process. Please be aware that the delivery fee will not be refunded back to you if you have paid for the shipping of your order.
PROOF OF TRANSACTION
The records stored in Touchwood Cider’s computer systems under standard safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
PRODUCT INFORMATION
Every effort has been made to ensure the accuracy of the information presented on www.touchwoodcider.com Touchwood Cider or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Touchwood Cider was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual. Bag in boxed cider’s to be consumed within Best Before date on label (typically 12 months) from un-opened. Opened pouch and Bag in Box cider’s to be consumed within 4-6 weeks. Bottled Cider’s are labelled with a best-before date. Our Bag in Box and pouch products are non-carbonated & our bottled ciders are carbonated. The cider should be kept in a cool, dry place to ensure extra fermentation doesn’t take place.
VALIDITY PERIOD OF OFFER AND PRICES
Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
DELIVERY TERMS
Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.
All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge. If your items are damaged upon opening the package, please retain the item. We may arrange for our courier to retrieve the item/s. Replacements will be sent upon receipt of a photo of your damages which can be sent to (touchwoodcider@gmail.com – please specify your order number and what/how exactly your cider is damaged.
No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.
As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Touchwood Cider, who will deliver a new, identical package to the customer free of charge. We will not be held accountable for any damages that have occurred during transit & the delay in the parcel reaching the customer. The customer can choose between a new order of the damaged items or a full refund on both the items & the delivery fee.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes. While we ship using a Next Working Day service delays may occur due to factors out of our control. Please allow up to 3 working days for your order. During peak times (Bank/Public Holiday’s, Black Friday/Cyber Weekend, Christmas, New Year) allow up to 5 working days for delivery. This may also apply throughout December due to the high volume of orders. Currently we are only able to deliver within the United Kingdom (excluding Isle of Man, Northern Ireland, Isle of Wight, any island off them mainland, the Highlands).
Products are subject to availability. Touchwood Cider will not sell or deliver alcohol to persons under 18 years of age.
The courier will attempt delivery at your specified address twice. If both attempts are missed the courier will then hold your item/s at your local depot for 5 working days. If you wish to have your delivery re-attempted, then you may be asked to pay another shipping fee or alternatively you may need to collect from your local depot. If you wish for your item/s to be delivered to a new address unspecified on your order, you may be asked to pay a shipping fee. Non-delivered goods can take up to 5 working days to get back to us, then please allow a further 7-10 working days for your refund. Please be advised you may not have your shipping fee returned if the courier has been unable to deliver. Free shipping applies to cider orders of over £70 only.
We highly recommend leaving safe place instructions or nominating a neighbour to take your delivery in the delivery instructions sections when purchasing online, as your parcel may be left with a neighbour or may be taken back to the depot if you’re not home to accept the delivery & there are no suitable neighbours to accept.
PROOF OF AGE
You must be aged 18 or over to use our service. Our courier will require ID for proof of age if you look under the age of 21, please have your ID ready. Please ensure any neighbours that are accepting delivery also have ID to hand. Passports & UK Driving Licenses only. Our courier will return your parcel & your order will be cancelled/refunded if delivery is denied.
RETURNS
If you wish to return an order you must let us know within 14 days at touchwoodand return within 28 days of receiving it, if this time is exceeded Touchwood Cider reserve the right to refuse a refund.
Please send your return to:
RETURNS DEPARTMENT
Touchwood Cider
Mithian
St Agnes
TR5 0PZ
Cornwall
Please enclose your name, order number and the reason for returning your item.
After the item has been checked a member of the team will contact you with an update.
Please note that if the item is found to be in poor condition (i.e. not resalable) Touchwood Cider reserve the right to refuse a refund.
The cost of returning the item will not be covered by Touchwood Cider unless the product was received in poor condition and photographic evidence has been provided. Please see ‘Faulty Returns’ below for more information.
A refund will be processed within 7 working days of receiving the items and a credit will reach your account within 7-10 working days.
FAULTY RETURNS / DAMAGES
We are very careful to ensure that your order is fulfilled correctly and that your package arrives in the same condition that it leaves our depot. However, occasionally, due to the delicate nature of the product, breakages do happen.
If you are not satisfied with your purchase, please notify us within 28 days of receiving the order. Please send details of the issue, the batch number and use by date to touchwoodcider@gmail.com , along with photographic proof. We may arrange collection of the goods via courier and a replacement will be sent upon receipt of your return. Alternatively, we will organise a refund if this is preferred. Please note without photographic evidence we are unable to resolve damages. If outer packaging only is damaged, we may arrange to send you replacement packaging instead.
DELIVERY / PRODUCT ERRORS
The customer must inform Touchwood Cider immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.
Any claim made after this time period will be rejected.
All claims must be made by email to touchwoodcider@gmail.com
Any claim that does not respect the rules defined above, cannot be taken into account and, releases Touchwood Cider of any responsibility to the customer.
In the case of delivery error or exchange, all goods will be reviewed on a case-by-case basis where they may be exchanged or refunded. Goods must be returned to Touchwood Cider in whole, in its original packaging and in an agreed & acceptable condition to Mithian, St Agnes, TR5 0PZ, Cornwall
For claims to be accepted, the customer must first make a declaration to Touchwood Cider concerning any returns and receive Touchwood Cider’s consent. If accepted, the customer will ship the package to Mithian, St Agnes, TR5 0PZ, Cornwall
Shipping fees shall be at Touchwood Cider’s expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
RIGHT OF USE
The use of any trademarks, logos or brands present on the site is strictly forbidden.
DATA PROTECTION
All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
DISCOUNT CODES
Discount Code Terms apply. Code Validation periods apply. Codes cannot be used once the order has been processed. Discount codes to be entered in the Promotional Code box prior to checkout. Please check carefully before finalising your order. Touchwood Cider reserves the right to amend or withdraw offers/codes at its sole discretion.
COMPETITIONS
We have the right to withdraw competitions at our discretion. We will not be held accountable for scams impersonating us / copyright infringements using our logo/name. Our competitions are restricted to Mainland UK residents over 18 only. Competition validity will be stated on the competition details. Third party apps are used to determine winners at random based on entry requirements. Prizes are non-transferable, non-refundable & no cash alternative will be given.
GIFT VOUCHERS
E-Gift Vouchers have a validity of 1 year from purchase. E-Gift vouchers purchased on our website can only be used on our website www.touchwoodcider.com
APPLICABLE LAW AND COMPETENT JURISDICTION
In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on www.touchwoodcider.com strictly imply the acceptance of Touchwood Cider’s terms and conditions. In case of dispute or claim, the customer agrees to seek an amicable solution with Touchwood Cider before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.